In this presentation, attendees learn how they can grow their companies simply by doing the right thing for the right reasons. The demand for fun, creative company cultures is increasing with a growing Millennial workforce searching or an employer willing to compete for their interest. The keys for building a culture that is sticky must go beyond offering ping pong tables and Friday keg days. A culture of good positively makes life better for employees and customers by connecting them to a greater cause to make the world better. In this speech, Ryan answers the question, “What happens when employees and customers join together in a company culture that makes the world better?”
Topics: Company Culture, Leadership, Millennial Engagement, Customer Engagement, Customer Service, Rethinking CSR programs, Philanthropy, Culture Change Management
How employees discover their calling by turning their everyday work into meaningful impact. When companies give their employees permission to care, they create a movement of people who share their value for social responsibility. CSR programs are just that -- programs that can fade faster than it takes to launch. When employees are empowered to bring their soul to work they join a movement that redefines their role in their work that drives retention and minimizes low performance. In this speech, Ryan answers the question, “What happens when companies offer more than jobs or careers and gets in the business of offering callings to employees?"
In this presentation, attendees will learn how to serve their customers through inviting them to help build your culture. Great customer service can no longer be taken for granted and those companies that lack it will fail. But customer service should be a given, not a differentiator. In this speech, Ryan redefines customer service as a new level of customer involvement in the very culture a company is attempting to build. Ryan answers the question, “What happens when customers become more than a financial transaction and they begin participating in the culture of the company they frequent?"
As the former director of customer and employee relations at TCC, the largest Verizon Authorized Retailer in the nation, Ryan McCarty is no stranger to empowering employees through a powerful cultural movement.
Under Ryan’s guidance through TCC’s “Culture of Good,” which enables others to do good in their communities for the value of the investment rather than the return on investment, TCC has donated $1 million to Riley Hospital for Children; provided 100,000 backpacks full of school supplies to children; given away supply packs to 5,000 teachers; and contributed $100,000 in grants to organizations focused on improving the environment. Ryan hopes to inspire other businesses to create truly altruistic programs that make the world a better place. That’s why Ryan took on a role in a new capacity as co-founder of Culture of Good LLC.
Ryan leverages his experiences from TCC, in addition to pastoring for 20+ years, to lead companies in developing their own Cultures of Good. Ryan believes in order for a company’s Culture of Good to be successful and meaningful, giving back must be engrained in the foundation of its core values. In his work, Ryan helps other organizations engage the hearts of their employees and empowers them to make the changes they wish to see in their communities. Ryan is the co-author of Build A Culture of Good: Unleash Results by Letting Your Employees Bring Their Soul to Work.
“Authentic, compassionate and energetic…Ryan McCarty joined the stage at the Small Giants Summit in Denver in 2016 to share his personal story with authenticity and genuineness. He described how his childhood & upbringing taught him to bring love, kindness & a sense of community into the workplace, building what’s now called a Culture of Good”
-Hamsa Daher, Executive Director, Small Giants Community
“One of the most life-changing moments of my life was going to hear Ryan McCarty speak. Ryan’s experiences as a preacher and leader show powerful people how to harness the heart to lift organizations and provide a sustainable system that builds the community. Ryan is in my thoughts each day as I develop my organization to not only provide great products but also show we have a soul. Ryan teaches that when you climb the ladder of success, reaching back down and pulling other people up is our duty and we all must find a way to do it. Culture of Good is a permanent part of our origination.”
-John Stagge, President, Scooch
“The Culture of Good Webinar was truly a highlight of our year. Ryan McCarty spoke to at least 200 PNM Resources employees across Texas and New Mexico and was able to connect to each group at every level with his versatility and humor. The book and the webinar have the ability to inspire and provoke thoughts about the current topics we care about such as Accountability and Corporate Citizenship. Watching the facial expressions of those in the room, it was easy to see that Ryan’s stories and examples truly hit home. His presentation style is engaging, memorable, and leaves us wanting to hear more.”
-Laurie Roach, Manager, Customer Relations, PNM